Introduction
Welcome to Cutout ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Cutout, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.
Information We Collect
1. Images and Photos
When you use our AI-powered features (background removal, AI background generation, or HD upscaling), we temporarily process your images on our servers. These images are:
- Processed immediately upon upload
- Automatically deleted from our servers within 24 hours
- Never stored permanently or used for any other purpose
- Not shared with third parties
- Not used to train our AI models without explicit consent
2. Face Data Policy
We do not collect or store biometric identifiers or face data. Uploaded images are processed temporarily for background removal, AI editing, or upscaling and are automatically deleted after processing. No facial recognition or face tracking technologies are used, and no image data is shared with third parties.
3. Account Information
If you create an account or sign in using third-party services, we may collect:
- Name and email address
- Profile picture (if provided by third-party authentication)
- Authentication tokens
- Account preferences and settings
4. Usage Data
We automatically collect certain information about your device and how you interact with our app:
- Device type, operating system, and version
- App version and features used
- Crash reports and performance data
- Analytics data (number of edits, features used, etc.)
- IP address and general location (city/country level)
5. Purchase Information
When you purchase credits or subscriptions:
- Transaction details are processed by Apple App Store or Google Play Store
- We only receive confirmation of purchase and transaction IDs
- We do not have access to your payment card information
- Purchase history is stored to manage your credits and subscriptions
How We Use Your Information
We use the collected information for the following purposes:
- Provide Services: Process your images using AI technology
- Account Management: Maintain and manage your account and credits
- Improve App: Analyze usage patterns to enhance features and performance
- Customer Support: Respond to your inquiries and provide assistance
- Security: Detect and prevent fraud, abuse, and security incidents
- Communications: Send important updates, feature announcements, and promotional content (with your consent)
- Legal Compliance: Comply with applicable laws and regulations
Data Retention
We retain different types of data for different periods:
- Images: Deleted within 24 hours after processing
- Account Data: Retained until you delete your account
- Usage Analytics: Aggregated data retained for up to 2 years
- Purchase Records: Retained for 7 years for tax and legal purposes
Third-Party Services
Our app uses the following third-party services that may collect information:
- Firebase (Google): Authentication, analytics, crash reporting, and cloud storage
- Google Sign-In: Optional authentication method
- Apple Sign-In: Optional authentication method
- App Store/Play Store: Payment processing
Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their privacy policies.
Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive data
- Regular security audits and updates
- Access controls and authentication mechanisms
- Automated image deletion after processing
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Receive your data in a portable format
- Opt-Out: Unsubscribe from promotional communications
- Consent Withdrawal: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at doanloi177@gmail.com.
Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our app, you consent to the transfer of your information to our facilities and third-party service providers.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
Note: We do not sell personal information.
GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an in-app notification or email for significant changes
Your continued use of the app after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: doanloi177@gmail.com
- Support: In-app support via Settings → Help & Support